The withdrawal route
Getting paid is what matters most, so that's where we start. 21 processes withdrawals through bank transfers, debit and credit cards, mobile money services, cryptocurrencies and other third-party payment solutions. The operator does not publish a minimum or maximum withdrawal amount for individual transactions, but if you request more than the equivalent of USD 10,000 within any rolling 30-day period, the platform reserves the right to pay your winnings in instalments – typically spread over 90 days, though that window can be extended as needed.
Crypto withdrawals work differently from fiat ones. The operator converts your withdrawable balance from its base currency (USD or EUR) into the requested cryptocurrency at the exact exchange rate applied when the withdrawal is processed. Once the transaction is broadcast to the blockchain, it's irreversible – there are no chargebacks or recalls available. You'll also need to ensure the funds return to a wallet you legally control; the operator enforces a closed-loop policy wherever possible, meaning withdrawals should go back to the same payment method (or wallet address) you used for your deposit.
Before your first withdrawal clears, you'll need to verify your identity. The operator may ask for proof of ID, address, payment method ownership, and source of funds at any time – not just at the start. If you're flagged for enhanced due diligence (applied to politically exposed persons, their close associates, or accounts triggering higher-risk payment indicators such as chain analysis flags or mixer use), expect additional requests: bank statements, a signed disclosure form confirming the funds belong to you, and possibly chain analysis reports for crypto deposits.
Funding an account here
Deposits are accepted via the same categories: mobile money services, bank transfers, cards, cryptocurrencies and third-party payment solutions. The operator does not publish a minimum deposit amount, but it does state that all deposits must be wagered at least once before you can request a withdrawal – a standard anti-money-laundering measure.
Limits apply, and they're displayed on the site itself. The operator does not publish a maximum deposit figure in its terms, but it does reserve the right to challenge deposits that appear excessive or inconsistent with legitimate recreational gambling. Large deposits followed by minimal wagering can trigger account suspension, fee deductions or forfeiture of balances – the platform is not designed to be used as a banking facility.
For cryptocurrency deposits, send funds only from a wallet you legally control. The operator credits your account with the equivalent value in the base currency (USD or EUR) at the exchange rate applied at the exact moment the transaction is confirmed on the blockchain and received in the operator's wallet. You bear all risk of price fluctuations between sending and confirmation; deposits are credited only after the required number of blockchain confirmations.
Third-party deposits – funds sent by someone other than the account holder – are strictly prohibited and may result in confiscation and immediate account closure without refund. Keep deposits proportionate to your intended level of gameplay, and never use the account to store funds without active play.
Realistic timings
Processing times are indicative only. The operator states they vary due to verification checks, anti-money-laundering reviews, payment service provider or blockchain processing times, and technical issues. No fixed window is published for standard withdrawals, but large withdrawals – anything over USD 10,000 in a rolling 30-day period – are paid in instalments over a period typically not exceeding 90 days, spread across multiple transactions. Each instalment may require additional verification before it's released.
Crypto payouts depend on blockchain confirmation times, and once broadcast, they cannot be reversed. Fiat payouts depend on the operator's internal review, the payment service provider's own schedule, and whether your account is fully verified. First-time withdrawals take longer than subsequent ones because identity checks sit in the queue ahead of them.
Weekends, public holidays and the operator's internal compliance schedule all play a part. If a payout is delayed beyond what you expected, the operator's support team is the only place that can give you a status update – have your transaction date, amount and payment method ready when you contact them.
What it costs you
The operator reserves the right to charge fees for deposits and withdrawals, including blockchain or network fees for cryptocurrency transactions. The operator does not publish a fee schedule, so you won't know what (if anything) will be deducted until you initiate the transaction – and by then, it may be too late to switch methods.
Withdrawal limits exist but are not published at the per-transaction or per-day level. The only stated cap is the USD 10,000 threshold for large withdrawals, which triggers the instalment policy described above. Currency conversion applies when your deposit or withdrawal currency differs from the operator's base currency – the exchange rate is applied at the exact moment the transaction is processed, and you bear the cost of any spread or fluctuation.
Chargebacks on fiat deposits may result in account suspension, reversal of associated winnings, and recovery of funds. Cryptocurrency transactions are irreversible and no chargebacks are possible – another reason to double-check the wallet address before you send.
Taxes: the operator does not withhold tax on winnings, as Anjouan is an offshore jurisdiction. You are solely responsible for determining and paying any applicable taxes in your country of residence.
Why a payout gets held
Verification is the most common reason. If you haven't provided proof of identity, age, address or payment method ownership, your withdrawal won't be processed until you do – and you have 7 days from the request to supply it (or a shorter period in urgent circumstances). Failure to comply within 30 days may result in account closure.
Enhanced due diligence applies to politically exposed persons (PEPs), their close associates and family members, as well as accounts flagged for higher-risk payment indicators. If you fall into either category and haven't disclosed it, that's a material breach – the operator can close your account and forfeit your winnings. If you are or become a PEP, you must inform the operator immediately.
Deposits that haven't been wagered at least once will block a withdrawal. So will active bonus funds – you can't withdraw bonus balances or winnings generated from them until full wagering requirements are met. Submitting and then cancelling a withdrawal request before requirements are satisfied results in forfeiture of the bonus balance and any associated winnings.
Technical errors, obvious mistakes in odds or event data (for sports bets), and suspected bonus abuse can all trigger a review. The operator reserves the right to void affected bets, cancel winnings and recover amounts credited in error. If your payout is refused or delayed beyond the operator's stated window, contact the support team with your transaction details – they're the only ones who can resolve it.
The documents you will be asked for
Standard KYC requests include proof of identity (passport, national ID card, driving licence), proof of age, proof of address (utility bill, bank statement, government correspondence dated within the last three months), proof of payment method ownership (a photo of your card with the middle digits obscured, or a screenshot of your e-wallet account page), and proof of source of funds or wealth.
Enhanced due diligence adds another layer: additional identity documents, bank statements covering a specified period, a signed disclosure form confirming the funds belong to you, an explanation of transaction patterns (especially for large or frequent deposits), and chain analysis reports if you've deposited crypto from a flagged source – mixers, privacy coins, or wallets linked to sanctioned entities.
You have 7 days to provide what's requested, or a shorter period in urgent circumstances. If you don't comply within 30 days, the operator may close your account. This isn't a one-time check – the operator can request updated documents at any time, especially if your deposit or withdrawal patterns change.
Responsible gambling
Money moves fast in both directions, and that speed can mask how much you're actually spending. Set deposit and loss limits before you start playing – 21 provides both, alongside time limits, cool-offs and self-exclusion options (temporary or permanent). If you self-exclude, you can still log in to request a withdrawal of your available balance, but you won't be able to deposit, place bets, or receive promotional marketing.
Gambling should be entertainment, not a way to recover losses or solve money problems. If you're chasing losses, borrowing to fund play, or feeling anxious about your balance, it's time to step back. Free, confidential support is available in the UK through GamCare (National Gambling Helpline: 0808 8020 133, 24/7, gamcare.org.uk) and BeGambleAware (begambleaware.org). You can also block gambling sites across all your devices using Gamban (gamban.com) or BetBlocker (betblocker.org, free and multi-platform).
For national self-exclusion across all UK-licensed sites, visit GamStop (gamstop.co.uk). If you need residential or online treatment, Gordon Moody (gordonmoody.org.uk) offers both. Access to this site is restricted to persons aged 18 and over (18+). If you share a device with a minor, install parental-control software such as Net Nanny or Qustodio to prevent underage access.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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